Strategic executive support · operations · AI × work

I run the operations behind founders who don't have time to.

10+ years supporting CEOs and founders across SMEs and multinational companies. I come in, learn the business, and quietly solve the problems you haven't named yet — using systems, AI, and a stubborn calendar.

Portrait of Shiela Cortez

Status

Available now

Open to retainer & project engagements with founders. Also open to senior HQP / Chief-of-Staff roles in Spain.

Years in ops

10+

Implementations

20+

Continents

3

GCC · AU · NA

Profile

linkedin.com/in/workingwithshiela

Full CV, recommendations, and the long version of every project below.

Featured work

Ops Command Center

A single console for a founder running 40+ client accounts.

ops-command-center · this week

Active accounts

42

+3

At-risk

2

-1

NRR (qtr)

115%

+4pt

Implementations · last 8 weekson track
Tickets resolved · this week+12%

Client health

94%

healthy

Avg response

1.4h

Today

  • Kickoff · new client
  • QBR draft · acct #07
  • Renewal · acct #18
View case study

Latest essay

What AI-Augmented Actually Means

Most 'AI-augmented' job titles describe a tool. The real shift is a posture.

6 min read

Reach me

workingwith.shiela@gmail.com Book a call on LinkedIn

Doha · Globally Remote · open to Spain

What I do

Implementation

Onboard new clients, end-to-end.

Ops systems

Notion / Airtable / automations.

Chief of Staff

Run the founder's week.

AI workflows

Daily briefs, agents, prompt chains.

Social media

Content systems & community management.

Websites & marketing

Ship a site, run the funnel.